Refund policy

RETURN & CANCELLATION POLICY

Except where a cancellation, return, or refund is required by applicable law, ALL SALES ARE FINAL and we do not accept returns.

Certain purchases made at trade shows, fairs, conventions, or other temporary sales locations may be subject to cancellation rights provided by federal or state law. Any rights provided by applicable law are not waived or limited by this policy.

Please refer to our Limited Warranty below regarding products that may qualify for repair or replacement.

If you would like to request a change to the color of an item you ordered, please contact us within 24 hours of purchase. Color-change requests are subject to product availability and cannot be guaranteed.

TWO-YEAR LIMITED WARRANTY

SoCo Swings warrants its products against defects in materials and workmanship for two (2) years from the original date of purchase when used under normal residential conditions.

This Limited Warranty does not cover damage or deterioration resulting from normal wear and tear, misuse, abuse, improper assembly or installation, failure to follow care or maintenance instructions, modification of the product, accidents, commercial use, or conditions outside the intended use of the product.

For a valid warranty claim, SoCo Swings will determine, at its discretion and subject to applicable law, whether the appropriate remedy is repair or replacement of the affected product or component.

Proof of purchase may be required for warranty service.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

SHIPPING INFORMATION

Please allow approximately 25–30 business days from the date of purchase for processing and shipment. This timeframe is an estimate only and is not guaranteed.

Some orders may ship sooner, while others may require additional time due to product availability, production schedules, supplier delays, freight or carrier conditions, weather, or other circumstances beyond our reasonable control.

You will receive shipping information when your order is being prepared for shipment. Receipt of a tracking number or shipping notification does not necessarily mean that the shipping carrier has taken possession of your order.

An order is considered shipped once the merchandise has been physically transferred to the shipping carrier.

Shipping transit and delivery dates provided after the product has been transferred to the carrier are estimates only and cannot be guaranteed.

CUSTOMER SERVICE

If you have questions or concerns regarding your order or any of our products, please contact us at:

Email: info@socoswings.com
Website: www.socoswings.com

We want to address any concerns you may have regarding your purchase and will work with you in accordance with our policies, warranty, and applicable law.

Please allow up to 48 hours for a response from our customer service team.